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visorcentral >> frequently asked questions >> I used to be able to sync with Windows via USB, but now cannot anymore. What should I do?

I used to be able to sync with Windows via USB, but now cannot anymore. What should I do?

There are many reasons the sync may fail. One may have to do with registry entries, and the Handspring VisorUSBRegClean.exe utility may help.

More Information

First make sure your HotSync software is running. If it is, first try a soft reset of the Visor and a reboot of the PC. And make sure you read FAQs #1018 and #1021.

Failing all of that, it may help to clean up your Windows registry entries, using the VisorUSBRegClean.exe utility that Handspring supplies on its website.

A step by step guide was kindly posted on the VisorCentral Forums by ronbot:

1. Go to Add/Remove Programs and remove Palm Desktop

2. Go to Add/Remove Hardware Wizard. Choose "Uninstall/unplug a device" and "Uninstall a device." Make sure you check "Show hidden devices." Find any items that say Handspring, as in "Handspring USB" or "Handspring Device" or anything that just says "USB Device" and uninstall them. You may have to go through the wizard multiple times to remove them all. (Note, this may affect your other USB devices - so proceed with caution.)

3. Run the VisorUSBRegClean.exe utility.

4. Unplug the cradle.

5. Restart the computer.

6. Reinstall the desktop software. When it gets to the point where it asks you to HotSync, plug the cradle in and attempt to synchronize.

Hopefully that will solve your problems.

Article ID: #1107

Last Reviewed:
Saturday June 16, 2001

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