"In response, disgruntled customers formed a support group at old.visorcentral.com, where they posted dozens of messages."

This sounds like VisorCentral was created as a response to the Handspring shipping problems, which is not the case. As our editor-in-chief Marcus Adolfsson pointed out, "VisorCentral went online 9/9/99, a week before Handspring even announced their product. The site was very active from the start, and shipping problems did not start occurring until last month. While disgruntled customers has since made their voice heard through our open discussion boards, there was no griping "support group" formed at VisorCentral."