I called YadaYada four times. The first time was a nightmare, and I was about to strangle the guy. The second to times were great, but the fourth time I talked to "Mike in Alabama" and he was cool as he could be. He answered my questions calmly and kindly, as I was freaking out. He promised he'd take care of the problem, and issued me a new IP from a different company. When that didn't work, they sent out a new modem and that did the trick. MORAL: Once you get a good tech support guy, get his name, don't' let him go, and tell his manager what a cool guy he is. If you get a lousy one, ask for someone else.

I spent quite a few hours on the phone with OmniSky "resetting my IP address" and "flushing the mail servers," whatever that means. I talk to 2 guys over 3 calls, and all were patient, although some seemed quite bored with my questions. They identified the problems and fixes that, which is what counts. When I asked them why they didn't support Visor Deluxe and YadaYada did, they couldn't give me an answer. MORAL: Stick with Tech Support questions when calling Tech Support.